Bureaucracy / ब्यूरोक्रेसी

Madhya Pradesh’s initiative of Samadhan Ek Din lauded

Bhopal. Chief Secretary Basant Pratap Singh said that there is a noticeable rise in the number of redressal of cases within the prescribed time limit, with government services coming under the jurisdiction of Public Service Management. This has also enhanced the faith of the people in government systems and they are also experiencing the sense of good governance. He was addressing the concluding session of Government of India’s regional conference organized on good governance in Bhopal. Delegations from Rajasthan, Bihar, Chhattisgarh, Gujarat, Punjab, Madhya Pradesh, Odisha, Jharkhand, Meghalaya, Himachal Pradesh and Haryana took part in the two-day regional conference based on education, agriculture and public-oriented services. Advisor of NITI Aayog Rakesh Ranjan gave a presentation on the changes in aspiring districts. On the second day of the conference, a presentation was given on slum-free city Chandigarh, Panch-Sarpanch portal of Madhya Pradesh and the process of online application of students in Odisha.

Chief Secretary B.P. Singh told that Madhya Pradesh was the first state in the country to have introduced the Public Services Delivery Guarantee Act in year 2010. A separate department was set up for smooth functioning of the Act. More than 425 services have been notified under the Act so far out of which more than 250 services are totally online. He told that 412 Public Service Centres and over 13 thousand MP Online kiosks are operating at tehsil and development block headquarters in the state. More than 28 lakh applications have been settled in four months from the recently introduced “Samadhan Ek Din” counter.

Innovative initiatives like Parakh, Samadhan Online and CM Helpline for prompt redressal of public grievances and to directly connect with the people have been introduced. Singh said that the Regional Conference organized by the Government of India to share their experiences with respect to good governance has provided new opportunities for the states to learn. Secretary, Government of India, K.V. Eapen also addressed the Conference. Appreciating Madhya Pradesh’s Yojana ‘Samadhan Ek Din’, Eapen said that the implementation of such innovations in different states on a wider level only can prove the effectiveness of such conferences.